OneCare Essential
Per l'assistenza ai vostri dispositivi Zebra scegliete i Servizi di assistenza Zebra OneCare – perché nessuno è più esperto degli esperti Zebra.
Regardless of the sector in which you operate, the scope of your activity, the level of service you need, the type of Zebra devices you have and your budget, there is a Zebra assistance service that perfectly meets your needs.
We offer the most complete line of services in the sector, with technical assistance and software complete with updates, complete repair services that also cover accidental damage, free choice of repair and delivery times, security updates for Android systems, to protect the your data day after day, throughout the life cycle of the devices, and VisibilityIQ OneCare, which allows you to always have free access to repair and assistance requests, contracts, LifeGuard reports and more using a cloud-based dashboard.
The vast choice of options allows you to configure an assistance plan that is adequate for today's assistance needs, but that can evolve in step with your business, to meet any future need. Even the language is not an obstacle; wherever in the world you are, we can offer assistance in 17 different languages.
Finally, since no one knows the devices better than those who produced them, regardless of the service chosen, you can count on an incomparable competence, an essential requirement for optimizing the performance and operation of the devices.
Zebra OneCare Essential: Base support.
This essential service ensures complete coverage for all your devices. You can take advantage of all the Zebra functionalities that define the reference standards of the sector in terms of assistance and support, from coverage for accidental damage and normal wear, repair times and standard delivery, and access to an operator in real time for software updates and security for Android, cloud-based VisibilityIQ OneCare8 feature and more.
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Performance: Base support
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Duration of the contract: 3 or 5 years
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Repair time on deposit: 3 working days from receipt to deposit (Repair time means the period of time a device remains at a Zebra authorized repair center. This period does not include the time of transfers to and from the repair center, nor the time spent in waiting for the information requested from the customer).
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Priority access to technical support with a real-time operator: Mon-Fri, local office hours
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Return shipment: Ground shipment included Optional (next business day)
Don't jeopardize your company's productivity! Use the Zebra OneCare service. Professionals at your service.