According to Italian D.L. 21 of 21/02/2014 of actuation of of the 2011/83/UE Directive on consumer rights, if the customer is a consumer (i.e. a physical person who purchase goods for purposes not related to his professional activities, that is he/she doesn't make the purchase entering in the order's form a reference to VAT) and the total amount is more than 50 euros, the customer has the right to rescind the purchase's contract for any reason, without the need to explain and with no penalty, except for what indicated below.
To excercise this right, the customer must send to SNAP S.r.l. a communication, within 14 working days starting from delivery of goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to
Via Cap. Luca Mazzella, 40-44
or else by telegram or fax sent in any case within the aforeseid term of 14 daysand followed by a confirmation through registered letter with acknowledgment of receipt, sent ABSOLUTELY within 48 next hours. When the withdrawal communication is received, the Customer Service will provide to quickly communicate to the customer instructions on products return methods. Goods must be received by SNAP S.r.l. within 14 days from authorization.
The right of withdrawal is subjected to the following conditions, in the absence of which can not be excercised:
SNAP S.r.l. will provide to refund to the Customer the whole amount paid, by Bank transfer, within 14 days starting from the good's return, and in any case not more than 30 days from the receipt of the withdrawal communication. The customer shall quickly provide bank account details where the refund has to be credited.
In case of right of withdrawal expiration, SNAP S.r.l. will provide to return to the sender the purchase good, crediting him/her shipping fees.