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Ensure you check all spare power supplies not currently attached to printers.

 

If the date code is in the ranges 0639XX through 1253XX (YYWWXX, where YY=year and WW=week), your PSU has been included in the voluntary PSU recall. If the date code on your PSU is not within this date range, your PSU is not included in the voluntary PSU recall, and you can continue to use it with the appropriate Zebra printer.

If you have a large number of power supplies to replace (more than 10 power supplies per physical location),

please contact Customer Support or call us at one of the numbers below and we will assist you with the request process.

Please be prepared to provide the following information associated with each affected power supply:

 

Your company name and contact information"Ship To" information for replacement(s), Printer Serial Number(s) (e.g. 28J102600001) and Power Supply Date Code(s) (e.g. 110710)

After validating that you have an affected PSU, we request you destroy the PSU as outlined below and submit a picture providing proof of destruction to Zebra as follows: 

 

Take a picture of your brick(s), label side up, with the cable(s) cut off; Email picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the following subject line: PSU Recall Proof of Destruction; Include the following in the body of the email: 1) Date codes(s) and quantity of the affected PSU(s); 2)Your company’s name: 3) Location address(es) where the power supplies were used; 4) Contact information (optional)Recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the Reseller who sold you your equipment.