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Important Zebra notification

 

VOLUNTARY RECALL OF THE POWER SUPPLY UNIT EXTENDED IN MAY 2018

See the official notification

Zebra, our commercial partner, Il nostro partner commerciale zebra has informed us that the recall of Zebra power units (Power Supply Unit, PSU) started in December 2016 has been extended.
The recall period has been extended to include the PSU produced by FSP Group between October 1st 2006 and December 31th 2012.
These PSUs have been sold as a kit for after-sales or included in the sale of Zebra printers that may or may not have been included in the original recall notification.
This is a complete list of associated printer models:
 
GC420D/T
Serie G (GK420D/T, GX420D/T, GX430D/T)
GK888D/T
Serie GT (GT800, GT810, GT820, GT830)
HC100
Serie LP/TLP (2724, 2824, 2824Z, 2824 Plus, 2844, 2844Z, 3742, 3842, 3844Z)
Serie P1XX (P100, P110, P120)
R2844Z
ZXP3
After independent testing, it was confirmed that the problem is limited to a fair batch of PSUs and that it is NOT associated with current Zebra-produced printers or the AC power cord.
 


HOW TO IDENTIFY THE INTERESTED APPLIANCES AND ASK FOR REPLACEMENT:

1. COLLECT THE SERIAL NUMBER OF YOUR PRINTER(S)

Determine if your Zebra printer belongs to one of the following models:
 
GC420D/TSerie G(GK420D/T, GX420D/T, GX430D/T)GK888D/TSerie GT (GT800, GT810, GT820, GT830)HC100Serie LP/TLP (2724, 2824, 2824Z, 2824 Plus, 2844, 2844Z, 3742, 3842, 3844Z)Serie P1XX (P100, P110, P120)R2844ZZXP3
 
Find and record the printer's serial number (located on the label glued to the bottom of the printer).
 
Previously checked inventory should be re-checked against the expanded recall period and printer models.
 

2. COLLECT THE POWER SUPPLY DATA CODE(S)

For each of the printers you identified above, please disconnect the PSU from the printer and examine the “brick” to locate the date code, which is marked with “D/C” (see video on right).
 
Ensure you check all spare power supplies not currently attached to printers.
 
If the date code is in the ranges 0639XX through 1253XX (YYWWXX, where YY=year and WW=week), your PSU has been included in the voluntary PSU recall. If the date code on your PSU is not within this date range, your PSU is not included in the voluntary PSU recall, and you can continue to use it with the appropriate Zebra printer.
 
PSUs produced by Hitek are NOT intereted in this recall.
 

3. VALIDATE YOUR INFORMATION

Fill the validation module to fully validate your information and start the process of PSU replacement.

Main power supply recall validation form

If you have a large number of power supplies to replace (more than 10 power supplies per physical location),
please contact Customer Support or call us at one of the numbers below and we will assist you with the request process.
 
Please be prepared to provide the following information associated with each affected power supply:
 
Your company name and contact information"Ship To" information for replacement(s), Printer Serial Number(s) (e.g. 28J102600001) and Power Supply Date Code(s) (e.g. 110710)

4. DESTROY AFFECTED UNIT

After validating that you have an affected PSU, we request you destroy the PSU as outlined below and submit a picture providing proof of destruction to Zebra as follows: 
 
Take a picture of your brick(s), label side up, with the cable(s) cut off; Email picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the following subject line: PSU Recall Proof of Destruction; Include the following in the body of the email: 1) Date codes(s) and quantity of the affected PSU(s); 2)Your company’s name: 3) Location address(es) where the power supplies were used; 4) Contact information (optional)Recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the Reseller who sold you your equipment.

 

PLEASE NOTE: Consistent with Zebra’s commitment to continuous quality and energy efficiency improvements, the replacement PSU will have a different part number and higher energy efficiency than the affected PSU. To determine the replacement PSU to use with your printer please use the following table:

 

Tabella

Contatti Zebra:

1.800.658.3795 (US AND CANADA)

1.972.893.1548 (INTERNATIONAL)

 

 

 

 

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